Shipping & Returns

Orders placed on this website are processed within 1–2 business days, excluding weekends and NSW public holidays. During sales periods or when stock is arriving from a supplier, processing can take 3–5 business days. We'll contact you if anything in your order is delayed.

Gym equipment ships by courier or freight depending on size and weight. Estimated transit times after dispatch:

• Accessories and small items — 3–7 business days to metro areas, 7–12 business days to regional and remote areas.
• Large and heavy equipment (racks, machines, treadmills) — 5–14 business days to metro areas, longer for regional and remote areas. Our freight partner will call to arrange a delivery window.
• Express delivery — available on selected small items to metro areas, 1–3 business days.

These are estimates provided by our carriers, not guarantees. We deliver within Australia only and do not ship internationally.

Freight is quoted per order based on the size, weight and destination of the equipment. Where a delivery fee applies we will confirm it with you before the order ships — you will never be charged freight without being told the amount first.

Freight deliveries are kerbside or to the ground-floor entrance unless we have agreed otherwise in writing. Please tell us at checkout about stairs, narrow access, lift restrictions or gated properties so we can plan the delivery. Assembly is not included unless quoted separately.

You'll receive an email with tracking details once your order is dispatched. Carrier tracking can take up to 24 hours to start updating. You can also see your orders any time in your account.

Please double-check your delivery address at checkout — we validate the state and postcode, but we can't detect a wrong street number. We are not liable for delays or failed delivery caused by an incorrect or incomplete address. If a parcel is returned to us because of an address error, the cost of re-delivery is payable by the customer.

P.O. Boxes and Parcel Lockers can be used for small items sent by Australia Post. Large freight items need a street address with someone available to receive them.

Please inspect your order on arrival. If something arrives damaged, is faulty, or is missing from the delivery, email contact@francis-power.comwithin 7 days with your order number and photos of the item and its packaging. We'll arrange a repair, replacement or refund as appropriate, and we cover return freight in these cases.

If a parcel is marked delivered but you can't find it, contact us and we'll open an investigation with the carrier. Investigations can take up to 10 business days to resolve.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

If you simply change your mind, you can request a return within 7 days of delivery, provided the item is unused, unassembled and in its original undamaged packaging with all parts and manuals included.

• Contact us first — returns sent back without being arranged with us cannot be processed.
• Return freight is at the customer's cost, and equipment must be packed well enough to survive transit.
• Assembled, used, modified or custom-ordered equipment cannot be returned for change of mind.
• Where a return is accepted on a large freight item, the original outbound freight cost is not refundable.

None of this limits your rights where an item is faulty or not as described — those cases are covered above under Australian Consumer Law.

Approved refunds are made to your original payment method within 5–10 business days of us receiving and inspecting the returned item, or of us agreeing to the refund where the item is not being returned. Banks can take a few additional days to show the funds.

Manufacturer warranties vary by brand and product and are listed on the product page where applicable. Keep your order confirmation as proof of purchase — we can also re-issue an invoice from your order history.

If you need to cancel, contact us as soon as possible. Orders that have not yet been dispatched can normally be cancelled in full. Once an item has been picked up by a freight carrier the change-of-mind terms above apply.